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Experience

Engineering leader who builds features and scalable platforms across web and mobile — and leans on AI to ship fast without giving up quality.

  1. Spring Health

    Sep 2023 – Present

    Remote

    Senior Software Engineering Manager

    • Delivered 15 major 0→1 product initiatives across web and mobile while leading a team of up to 12 engineers, achieving high-quality, on-time execution ($15.73M CACV).
    • Built and scaled core product platforms, including content (video player, streaming, Self Care, Journeys, Courses), Family Care (Teen Homepage, Teen Assessment, Teen Check-in, Aging Out), and SpringWorks.
    • Built and scaled a content translation pipeline supporting 500+ videos, developing AWS Lambda services (Python) and integrating AI tools (HeyGen, Azure OpenAI) for multilingual video transformation and captioning across 57 languages.
    • Drove team adoption of AI-assisted workflows by building automation using Atlassian MCP to generate project plans in Confluence, create Jira tickets, and open pull requests with code changes.
    • Led the Member Portal migration from Aptible to DuploCloud with zero downtime, contributing to architecture, rollout strategy, and execution across services.
    • Created an Engineering Manager runbook to standardize onboarding, on-call practices, leadership workflows, and team restructuring.
    • Coached a Senior Engineer to launch and lead a new Quality pod, resulting in promotion to Engineering Manager within six months.

  2. Kalderos

    Apr 2022 – Sep 2023

    Remote

    Software Engineering Manager

    • Reduced issue cycle time and increased team output by driving process improvements and clarifying execution priorities.

  3. GitLab

    Oct 2022 – Feb 2023

    Remote

    Fullstack Engineering Manager

    • Reduced triage backlog by 50%, improving team focus and reducing engineering overhead.
    • Coached and developed engineers, including promotion of a Backend Engineer to Staff level.
    • Introduced async retrospective practices to improve participation and effectiveness across distributed teams.

  4. Degreed

    Nov 2019 – Oct 2022

    Remote

    Engineering Director

    • Reduced outstanding RCA follow-up work by 90%, improving system reliability and preventing recurring production issues.
    • Led two Engineering Managers and 26 engineers across five teams (APIs, UI, integrations, and platform services), driving technical direction, system design, and execution.

    Engineering Manager

    • Improved code quality and delivery speed by leading a cross-team initiative to increase backend test coverage.
    • Drove prioritization and execution of tech debt reduction efforts, improving system stability and developer velocity.
    • Coached and developed engineers, resulting in promotion of one Tech Lead and two Engineering Managers.
    • Stepped in to lead additional teams during transition periods, supporting up to 18 engineers across multiple domains.

    Technical Lead / Database Developer

    • Designed system and data diagrams adopted across the engineering organization to improve shared understanding and development efficiency.
    • Led migration of a legacy ETL process to Azure Data Factory, enabling scheduled, reliable data pipelines to support global content access.
    • Utilized Elasticsearch queries for performant search and wrote SQL to support object hydration and business logic.

  5. CampMinder

    Mar 2015 – Nov 2019

    Boulder, CO (Remote)

    Senior Software Engineer

    • Designed and built Go microservices with REST APIs via NGINX gateway and gRPC inter-service communication, deploying via Docker, Kubernetes, and Terraform in Azure Kubernetes Service.
    • Implemented facial recognition via Java Swing to tag and train photos through Azure’s Face API.
    • Reengineered a C# / SQL service to use AWS SQS to manage scalability and increase speed.
    • Converted a single-point-of-failure email server to send through SendGrid.

  6. Jack Henry & Associates

    Aug 2010 – Nov 2014

    Lenexa, KS (Remote)

    Senior Software Engineer

    • Architected and wrote a 3rd-party handshake from a bank app to a check-ordering platform using SAML.
    • Maintained web services in WCF / C# using a Dapper ORM to SQL for the mobile banking app.

Education

Missouri State University — BS, Computer Information Systems

Volunteer

Provided technical specification development for a nonprofit (Catchafire), delivering $7.8K in estimated impact — see github.com/CarrieKroutil/KareoTool.